Customer Service

Please review our Frequently Asked Questions (FAQ's) as you may find the answer to your service question there. Below you will find links to our warranties, product instructions, and information on how to obtain a new key or combination for your security product. If you do not find what you are looking for here, please feel free to contact Customer Service Department through our Contact Us form or by calling our 800 number below. We will be happy to assist you.

Stack-On Products Company
Customer Service Department

P.O. BOX 489
1360 N. Old Rand Rd.
Wauconda, IL 60084

Email: customerservice@stack-on.com
Phone: 1-800-323-9601 or 847-526-1611 (8 am – 4:30 pm C.S.T.)


Product Locator: Need help locating a product in a store near you, please contact our Customer Service department at 1-800-323-9601 (M-F, 8-4:30 CST) or by using our Contact Us form, make sure to select customer service from the drop down menu and tell us what product you are looking for in the comments field.


Service Key/Combination Request
For a replacement key or combination to your safe, please download the form and follow the instructions.

Stack-On Product Warranty Information

Stack-On Product Instruction Sheets

Stack-On Product Drawer Divider Order Forms