Step 1: Complete the information request below. Our Customer Service Agents will use this information to see if a key or combination request is available for your safe. Availability of keys may vary depending on model, but our Agents are happy to assist you.
Step 2: If a replacement key or combination request is available, a Customer Service Agent will email you a Request Form and your service request number. Complete the Request Form and have it notarized. Remember – notarized documents must be signed in the presence of a notary.
Step 3: Reply to the customer service email with a digital copy of the request form. Once you have successfully submitted your form please call 800.330.6313 to make your payment. Each key replacement order or combination request is $15 and most major credit cards are accepted.
Step 4: Please allow 3-5 business days to process. Be sure emails from alphaguardian.com and stack-on.com are on your safe sender list.
Please be aware that some keys maybe temporarily unavailable. We are doing our best to get them in as soon as possible. Please review the keys that are currently unavailable here.